Refund & Return Policy

Last Updated: June 2026

Welcome to Meera Fatiz. We value customer satisfaction and strive to provide high-quality towels, microfiber products, and related textile items. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return or replacement within 7 days of receiving the product if:

• The product received is damaged or defective.

• The product delivered is incorrect.

• The product has a manufacturing defect.

To be eligible for a return, the product must:

• Be unused and unwashed.

• Be in its original packaging.

• Include all tags, labels, and accessories.

• Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

Returns will not be accepted for:

• Used, washed, or altered products.

• Products damaged due to misuse or improper handling.

• Customized or special-order products.

• Bulk wholesale orders once accepted and delivered, unless damaged or defective.

3. Return Request Process

To initiate a return or replacement, please contact us within 7 days of delivery.

Email: meera.fatiz@gmail.com
Phone: +91 9847710158

Please provide:

• Order Number

• Product Name

• Reason for Return

• Clear photos/videos showing the issue

Our team will review the request and respond within 2-3 business days.

4. Refund Policy

Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.

If approved:

• Refunds will be processed to the original payment method used during purchase.

• Refund processing may take 5–10 business days, depending on your bank or payment provider. Razorpay notes that normal refunds are typically processed within several working days and are returned to the original payment source.

Shipping charges, if any, are non-refundable unless the return is due to our error.

5. Replacement Policy

Customers may request a replacement instead of a refund for:

• Damaged products

• Defective products

• Incorrect products received

Replacement products will be shipped after verification and approval.

6. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may instead follow the return process after delivery, subject to eligibility conditions.

7. Bulk & Wholesale Orders

For wholesale and bulk purchases:

• Returns and refunds are generally not permitted after order confirmation and dispatch.

• Claims for shortages, defects, or transit damage must be reported within 48 hours of delivery.

• Approved claims may result in replacement, partial refund, or credit adjustment at the discretion of Meera Fatiz.

8. Damaged Shipments

If the package appears damaged during delivery:

• Take photographs before opening.

• Notify us immediately within 24 hours of receipt.

• Retain all packaging materials for verification.

9. Contact Information

For any return, refund, or cancellation requests:

Meera Fatiz
Kochi, Kerala, India
Email: meera.fatiz@gmail.com
Phone: +91 9847710158